Are Your Residents Playing Second Fiddle?
Why “Employees Are #1” Is Terrible News for Your Residents
In a recent Senior Care podcast, a Vice President of Workforce Development for a health care association proudly shared his favorite question to ask leaders:
“Who are the most important people in this facility?”
He said most people answer, “the residents.”
And then he says proudly, they’re wrong.
According to him, the most important people in a nursing hom…
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